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nvUltra Privacy Policy

Last updated on November 3, 2018

Your Privacy

Your privacy is important to Brett Terpstra and Fletcher Penney. This Privacy Policy details how we collect, use, and store your information. If you have questions or concerns please contact us.

In this document, personal information is data that can be used to identify or contact a single person, while non-personal information is data in a form that does not, on its own, permit direct association with any specific individual.

Purchasing via Paddle

For online sales, we rely on Paddle to act as our Merchant of Record. When you purchase a product from Brett Terpstra and Fletcher Penney, Paddle handles the checkout process, including payment processing, fraud detection, handling of taxes, and compliance with local laws and regulations. You can view Paddle’s privacy policy here and their GDPR statement here.

Once Paddle authorizes payment for a product, it establishes a direct, secure connection to our server so we can process the order and return a generated product license key. Via this connection we receive your email address, along with non-personal information such as country of purchase, price paid, and quantity ordered. Brett Terpstra and Fletcher Penney do not receive payment details such as your credit card number, nor do we have access to that information via Paddle’s vendor interface.

We also receive the state of the Paddle opt-in checkbox which asks if you’d like to receive product updates and offers from Brett Terpstra and/or Fletcher Penney via email. This option is unchecked by default and is completely optional. If you do opt-in, it is possible to opt-out at any time.

Some orders may involve supplemental information that you fill out at the beginning of the order process, which will also be sent over that same secure connection. For example, to offer discounted upgrade pricing and appropriate upgrade options, we may request your current license key and registered email.

We collect and store the following information:
We use the information we collect for the following:

Purchasing via Apple

We also rely on Apple to sell or provide products or services. You can view Apple’s privacy policy here. We receive no personal details from Apple regarding a sale, only that a financial transaction of a specified value has occurred.

We collect and store the following information:
We use the information we collect for the following:

Mailing List Subscriptions

Anyone can subscribe to Brett Terpstra and/or Fletcher Penney’s mailing list to learn more about our products and offers. No purchase is necessary. When you sign up, you must (1) opt-in to the emailings and, (2) indicate that you agree to our Terms and Conditions and this Privacy Policy. Both of these options are unchecked by default.

We collect and store the following information:
We use the information we collect for the following:

nvUltra Forums

The nvUltra Forums discussion forums are managed using the Zendesk software service. We provide these forums so existing users and potential users of nvUltra’s products can post questions and share information about our products.

View the Zendesk privacy policy and Terms of Use.

You can access, change, and erase your forums data:

Cookies and Other Technologies

Through the use of browser cookies, our websites use the Google Analytics service to monitor performance, determine site and marketing effectiveness, diagnose problems, and analyze trends. Details on the Google Analytics EU-US Privacy Shield certification can be viewed here. You may refuse the use of cookies by selecting the appropriate settings on your browser, or disable all use of Google Analytics in your browser by installing the Google Analytics browser add-on.

As is true of most internet services, our web server automatically gathers and records industry-standard logs of web page visits, including IP addresses, browser type and language, Internet service provider, referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We automatically rotate these logs frequently, securely removing older logs, while still giving time for automated log analyzing tools (e.g., fail2ban) to scan and impose automatic security measures. We use this information primarily to administer the site and assist with troubleshooting.

Application Update Checks

Our Mac applications sold outside the Apple Mac App Store will periodically check the server for product updates (via the open source Sparkle framework) and any in-app announcements. These secure queries to the server transmit no personal information, and you can disable these checks in the update dialog.

Children’s Online Privacy Protection Act Compliance

Our site, products, and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.


If you have questions or concerns regarding this Privacy Policy please contact me.

nvUltra may update its Privacy Policy from time to time. If we change the policy in a material way, a notice will be posted on our websites along with the updated Privacy Policy.

Revision History

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